Support

Frequently asked questions

What is your return policy?: We offer a 30-day return window on all unused items in original packaging. For defective or damaged products, we cover return shipping. Simply contact our team and we will issue a prepaid label within 24 hours.
Do you offer financing?: Yes — we offer 0% APR financing on orders over $500 through our checkout partner. Select the financing option at checkout, get a decision in seconds, and spread payments over 6 or 12 months with no hidden fees.
Do you ship internationally?: Yes — we ship to over 40 countries worldwide. International orders typically arrive within 7–14 business days. Shipping rates and any import duties are calculated at checkout based on your location.
Can I try gear before buying?: We do not have a physical showroom, but we partner with select music stores where you can demo most of our guitar and amplifier range. Reach out and we will connect you with the closest demo location near you.